FAQ
*Covid-19 Virus Update
As the world's response to coronavirus (COVID-19) continues to evolve, we promise to keep you informed of all changes that might impact. We care very deeply about the wellbeing of everyone and we are monitoring and following the latest guidelines from the CDC and WHO to continue to maintain a safe environment so that we can support our customers, vendors and employees.
Wherever you may be in the world, our team is prepared and ready to support you in any way possible. We will be sure to keep you informed of any changes that may come in the days ahead. And we encourage you to please reach out to our customer support team at here if you have any questions.
Will the delivery time of my order be affected?
Delivery times are affected by a number of different variables. Some orders may experience delays due to restrictions that could impact one or more of our global production facilities or shipping partners.
Printing
What the measurement unit of the prints?
They are in inches.
What technology is used to print on t-shirts (and any fabric product)?
We use the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints, and that the amount ordered doesn't affect the price. We use the Brother GT 381 printer.
How durable is the printed artwork on the shirts?
Our experience shows us that our shirts are just as durable after repeatedly washing and drying as any other screen-printed t-shirt.
What inks are you using for printing apparel?
Our apparel is created with the latest in garment printing technology and our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.
We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks which are needed when printing on children's wear 12 and below.
How are mugs made?
Mug artwork is inkjet printed using special dye-sublimation inks and transfer paper. After printing the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure are applied to transfer the image. Printed dye is mixed with the coating. The image than becomes part of the mug.
Also what is the GSM weight of your print paper and specs?
Basis Weight: 192 g/m2
Media Thickness: 10.3 mil (0.26 mm)
ISO Brightness: 104%
Opacity: 94%
Disclaimer about Direct to Garment
You may notice some discoloration or off white residue on your apparel! Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle.