What technology is used to print on t-shirts (and any fabric product)?
We use the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints, and that the amount ordered doesn't affect the price. We use the Brother GT 381 printer.
How durable is the printed artwork on the shirts?
Our experience shows us that our shirts are just as durable after repeatedly washing and drying as any other screen-printed t-shirt.
What inks are you using for printing apparel?
Our apparel is created with the latest in garment printing technology and our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.
We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks which are needed when printing on children's wear 12 and below.
How are mugs made?
Mug artwork is inkjet printed using special dye-sublimation inks and transfer paper. After printing the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure are applied to transfer the image. Printed dye is mixed with the coating. The image than becomes part of the mug.
How are canvas made?
Canvases are printed on a satin finish canvas and hand stretched.
What material are the frames made of and what color? What is the thickness of the frame? Are the frames matted?
Our frames are wood and made in Los Angeles. Acrylic covers the print and the frames are black. The frames have a border of 1" making the final diameter of a Framed Poster 1" large all around. ie. 24" x 36" = 26" x 38" Frames are not matted.
Also what is the GSM weight of your print paper and specs?
Basis Weight: 192 g/m2
Media Thickness: 10.3 mil (0.26 mm)
ISO Brightness: 104%
Disclaimer about Direct to Garment
You may notice some discoloration or off white residue on your apparel! Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle.
How long does it take for my order to be processed?
We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.
What tracking options are there?
All orders that are delivered within the United States by USPS have full tracking available. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.
My order has been sent, why don't I see the tracking info?
Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system.
Can you include custom messages for my orders?
Sorry, we are not able to do this yet.
Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees.
Are your shipping products eco-friendly?
All our shipping products are either 100% recyclable or fully biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.
What if the product is lost in the mail?
If your sent order is lost in the mail, no worries, we'll resend it again.
What if the product is damaged in the mail?
We'll ask for a photo of the damaged goods, and we'll then gladly send a replacement.
What if a frame breaks during shipment?
We guarantee each product from once it leaves our shop to the point it is received by the customer. If any order arrives broken, damaged, incomplete, or wrong, we will reship your order to ensure you are satisfied with your product.
What if I have ordered the wrong size?
To remind, we only produce the items after we receive your order. That's means all items are make according to order. If you have ordered the wrong size, please inform us as soon as possible. If the item still not yet in production, we can change the size for you. We are unable to offer exchanges of size after the order has been fulfilled and shipped.